Frequently Asked Questions
Shipping & Delivery
How long does shipping take? All orders are processed within 1–2 business days, Monday through Friday. Delivery times vary by product:
- Most bamboo home, kitchen & baby products, shipped directly by The Bamboo Nook — 3–7 business days
- Select items fulfilled by our shipping partner (noted on the product page) — 7–15 business days
- Gift baskets, hand-assembled by The Bamboo Nook — 3–5 business days
During peak seasons like November and December, please allow an additional 2–4 business days.
How much does shipping cost? Simple: all US orders $75 and over ship free — applied automatically at checkout, no code needed. Orders under $75 ship at a flat rate of $5.95.
Do you ship internationally? We currently ship within the contiguous United States only. We're unable to ship to Alaska, Hawaii, US territories, APO/FPO addresses, or internationally at this time.
How do I track my order? Once your order ships, you'll receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking to become active. If you haven't received a tracking email within 3 business days of ordering, contact us at hello@thebamboonook.com.
Can you ship to a PO Box? Yes — we can ship to PO Boxes via USPS.
My order hasn't arrived — what should I do? If tracking shows delivered but your package isn't there, check around your property and with neighbors first, and give it 24 hours — carriers occasionally mark packages delivered early. Still missing? Email us at hello@thebamboonook.com and we'll work with the carrier to resolve it.
Will my order ship in one package? Orders with multiple products may ship separately from different locations. If so, you'll receive separate tracking numbers for each shipment — with no extra shipping charges.
Returns & Refunds
What is your return policy? We accept returns on all unused, unwashed items within 30 days of your delivery date. Items must be in original condition with all tags attached. We never charge restocking fees.
How do I start a return? Email hello@thebamboonook.com with your order number and the item you'd like to return. We'll reply within 1–2 business days with return instructions.
Is return shipping free? Return shipping is the responsibility of the customer. We recommend a trackable shipping method — keep your receipt until your refund is processed.
When will I receive my refund? Once we receive and inspect your return — usually within 2–3 business days of arrival — we'll process your full refund to your original payment method. Please allow an additional 5–10 business days for it to appear, depending on your bank.
My order arrived damaged — what do I do? We're so sorry! Email hello@thebamboonook.com within 7 days of delivery with a photo of the issue and your order number. We'll send a replacement or issue a full refund — no return required.
Can I return baby clothing? Yes — as long as it's completely unworn and unwashed with all original tags attached. For health and safety reasons, we're unable to accept returns on baby items that show signs of use or have had tags removed.
Can I return a gift basket? Gift baskets are assembled to order and are final sale. If your basket arrives damaged, contact us at hello@thebamboonook.com within 7 days of delivery with a photo and we'll make it right.
Do you offer exchanges? Not directly at this time — simply return your item for a full refund and place a new order for the size or style you'd like.
Products & Materials
What are your products made from? Natural, sustainably sourced materials — primarily bamboo, with our fabric products made from viscose from bamboo (also called bamboo rayon) or viscose-cotton blends. Every material is chosen for durability, renewability, and safety.
Are your products food safe? Yes — our bamboo kitchen products are made from natural bamboo with no toxic coatings or chemical treatments and are safe for food contact.
How do I care for bamboo products? Wipe clean with a damp cloth and dry immediately. Don't soak or leave in standing water. An occasional light rub with food-safe mineral oil keeps bamboo smooth and extends its life. Not dishwasher safe.
How do I wash bamboo baby clothing? Machine wash on a gentle cycle in cold water. Tumble dry low or lay flat. Skip the bleach and fabric softener — the fabric softens beautifully on its own with every wash.
Will bamboo crack or warp? Not under normal use. Avoid prolonged water exposure and extreme heat, wipe dry after use, and your bamboo products will last for years.
Baby Products
Is the fabric breathable? Yes — viscose from bamboo is breathable and lightweight, comfortable for year-round wear and overnight use.
What does "viscose from bamboo" mean? Viscose from bamboo (also called bamboo rayon) is the soft, breathable fiber used in most bamboo baby clothing, made by processing bamboo pulp. Like most reputable bamboo baby brands, our garments blend 90–96% viscose from bamboo with 4–10% spandex — that small amount of spandex gives the fabric its stretch and helps garments hold their shape wash after wash.
Sizing & Fit
How do I choose the right size for my baby? Use your baby's height and weight together for the most accurate fit. Between sizes? Size up — the fabric has natural stretch and softens with every wash, so the larger size will fit comfortably and last longer.
Do your baby clothes run true to size? Zippy pajamas and bodysuits run true to US sizing. Rompers and sleepsuits may run slightly small — we recommend sizing up one size for those styles.
Where can I find the full size chart? At thebamboonook.com/pages/size-chart, or on each product page under the Size Guide tab.
What if the size I ordered doesn't fit? No problem — return it within 30 days for a full refund. Email hello@thebamboonook.com and we'll take care of you.
Sustainability
Are your products sustainably sourced? Yes — every product we carry is made from natural, renewable materials, primarily bamboo. Bamboo is one of the fastest-growing plants on earth, regrowing in 3–5 years without pesticides or replanting.
Why bamboo instead of plastic? Bamboo is a renewable resource that grows back quickly without chemicals, is naturally durable, and won't sit in a landfill for centuries after a few months of use. Plastic can't say the same.
Is your packaging eco-friendly? We're actively working toward more sustainable packaging as we grow, and we'll share updates as we reach new milestones.
Are you a certified sustainable brand? We're a small, independent, mom-owned business and don't currently hold a formal sustainability certification. We're committed to growing responsibly and choosing products that align with our eco values.
Orders & Payments
What payment methods do you accept? All major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Apple Pay, Google Pay, Shop Pay, and PayPal.
Can I change or cancel my order? Contact us at hello@thebamboonook.com as soon as possible. Once an order has been dispatched, we're unable to cancel or modify it.
I entered the wrong shipping address — what do I do? Email us immediately at hello@thebamboonook.com. If your order hasn't shipped yet, we'll do our best to update the address. Once dispatched, we're unable to redirect it.
Will I receive an order confirmation? Yes — an order confirmation email right after purchase, then a shipping confirmation with tracking once your order ships. Check your spam folder if you don't see them.
Is my payment information secure? Yes — all payments are processed securely through Shopify Payments powered by Stripe. We never store your credit card information.
Do you charge sales tax? Massachusetts customers are charged 6.25% sales tax on applicable products as required by law. Bamboo baby clothing and bedding are tax exempt under Massachusetts law. Tax is calculated automatically at checkout.
Contact & Support
How do I contact The Bamboo Nook? We'd love to hear from you — reach us at hello@thebamboonook.com for anything: orders, returns, or general questions. We respond within 1–2 business days, Monday through Friday. Emails received on weekends or US federal holidays are answered the next business day.
I have a question that isn't answered here — what should I do? Email us at hello@thebamboonook.com. We're a real small family business — every email is read and answered by a real person, and we'll always do our best to make things right.