Refund policy
We want you to love every single thing you bring into your home from The Bamboo Nook. If something isn't right, we'll make it right ā here's how.
The 30-Day Return Window
We accept returns on all unused items within 30 days of your delivery date. No hard feelings, no lengthy explanations needed.
To be eligible, your item must:
- Be returned within 30 days of the delivery date
- Be unused, unwashed, and in its original condition
- Have all original tags and labels attached
- Be in its original packaging where applicable
We're unable to accept returns on items that have been used, washed, or worn, items with tags removed, or items returned after the 30-day window.
Return Shipping
Return shipping is the responsibility of the customer. We recommend using a trackable shipping method and keeping your receipt until your refund is processed ā we're not responsible for returns lost in transit without tracking.
No Restocking Fees
We never charge restocking fees. The full amount you paid for your item is refunded to your original payment method with no deductions.
How to Start a Return
- Email us at hello@thebamboonook.com within 30 days of delivery
- Include your order number and the item(s) you'd like to return
- We'll reply within 1ā2 business days with our return address and instructions
- Pack your item securely with all original tags attached
- Ship your return using a trackable method at your own cost
- Keep your tracking number and drop-off receipt until your refund is processed
Refunds
Once we receive and inspect your return ā usually within 2ā3 business days of arrival ā we'll process your full refund to your original payment method. Please allow 5ā10 business days for it to appear, depending on your bank or card provider. We'll email you as soon as it's processed.
Damaged or Defective Items
If your order arrived damaged or you received the wrong item, email us at hello@thebamboonook.com within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund right away ā no return required, no shipping cost to you.
Exchanges
We don't offer direct exchanges at this time. If you'd like a different size, color, or product, simply return your original item for a full refund and place a new order.
Baby Product Returns
For health and safety reasons, all bamboo baby clothing, blankets, and washcloths must be completely unworn, unwashed, and returned with all original tags attached. We're unable to accept returns on baby items that show signs of use or have had tags removed ā no exceptions.
Gift Baskets
Gift baskets are assembled to order and are final sale. If your basket arrives damaged, contact us at hello@thebamboonook.com within 7 days of delivery with a photo and we'll make it right with a replacement or full refund.
Item Availability
While we do our best to keep our inventory accurate, occasionally an item may become unavailable after your order is placed. If this happens, we'll notify you promptly and issue a full refund to your original payment method within 3ā5 business days. If your order contains multiple items, the remaining items will ship as normal.
Contact Us
We respond to all emails within 1ā2 business days, Monday through Friday. Emails received on weekends or US federal holidays will be answered the following business day.
Last updated: July 2026